IndianGourmet (“We”) understands that your privacy is important to you, and it is therefore imperative that you know how your personal data is used.
We respect your privacy, and hence we are committed to collect and process your personal data in ways that are described here and in accordance with our obligations and your rights under the law.
What data do we collect?
Depending on your use of our website, we may need to collect some of your personal data in order to identify you whenever you visit our website and process certain transactions.
When you order from our website, we may collect the following information from you:
The Information that you provide (Name, date of birth, address, contact number, credit card details, etc.)
The details of the transactions that you carry out on our website while availing of our products or services.
Any communication regarding queries or complaints sent by you.
Information regarding your visit to our website.
Please note that the list mentioned above is not exhaustive and that we may require you to provide additional data for purposes set out in this policy.
Our purpose for collecting Information:
The Information that we collect from you may be used for the following:
Allow access to certain parts of our website
Verify your identity to ensure the security of our website
Conduct internal operations such as communicating with you for incomplete transactions etc.
Carry out any orders made through our delivery service
Enhance the user experience through an effective presentation of content.
Send notifications to you in case of changes in our services or website.
Obtain feedback, comments, or views and reach out to you for building upon the feedback.
Prevent crime and fraud or detect them.
Furnish information, whenever required to be disclosed legally by law.
Give you information regarding products and services.
Communicate special offers, promotional emails on new products, or any other information that we may think you may find interest in.
In case you do not wish for us to use our data in the ways described here, you can communicate so, through our customer support. You can also choose to opt-out of marketing emails from us by following the instructions prescribed.
Do we share your information with Third-Party Service Providers?
Yes. Third-Party Service providers work on our behalf to provide services such as deliveries, marketing, IT, and payment processing. We, therefore, may provide your information to them to ensure the smooth execution of the same. Even so, we only disclose information that strictly pertains to executing a particular service. Before disclosing your information, we get into a contract with them to keep your information safe and secure and to use your information for the purpose intended and not anything else (own marketing purposes). The service providers need to comply with security controls and data protection regulations before gaining access to your information.
In certain limited circumstances, we may be required to share certain data that may include yours, to comply with certain legal obligations, a court order, or on instructions of a government authority.
We may also share your information with organisations to prevent fraud or when required for internal investigations.
Although we are committed to doing our best to protect your information, you should know that the internet is not a fully secure platform in the transmission of information. You are therefore required to keep your password (given to you for access to parts of our website) secure and confidential. We do not guarantee the security of information transmitted through our site.
How do you protect personal data?
We consistently endeavour to protect your information provided to us. We, therefore, keep it secure with secure network technology, encrypted communication, authentication, and access control. Our internal procedures are also in place to make sure that your information is safeguarded from unauthorized access.
Please note that cookies do not give us direct access to your computer or your information (apart from that which is shared by you). Cookies help us keep our website interesting, recognise you when you next visit our website and find out the usage pattern of our website. If you do not wish to accept cookies, please ensure you change your settings.